Shipping policy

Last updated: 1 November 2025

  1. General Information

Thank you for shopping with TECHNIMA – Andreas Rousoudiou LTD (“we”, “our”, “us”).
This Shipping Policy outlines how we handle the processing, shipping, and delivery of your orders placed through our online store. 

We currently ship from Cyprus to customers within the European Union (EU).

  1. Processing Times

Orders are typically processed within 2–5 business days after receiving payment confirmation.
We do not process or ship orders on weekends or public holidays.

Custom or large furniture items may require additional processing time.
If your order includes such items, we’ll contact you with an estimated delivery schedule.

  1. Shipping Methods and Delivery Times

We offer the following delivery options:

Standard Shipping: estimated delivery within 5–10 business days
Express Shipping: estimated delivery within 2–5 business days, where available
Local Pickup: available at Zinonos Kitieos 117, 6021 Larnaca, Cyprus (we’ll notify you once your order is ready for collection)

Delivery times are estimates and may vary due to courier delays, customs processing, or weather conditions.

  1. Shipping Costs

Shipping costs are calculated at checkout and depend on the weight, size, and destination of your order.
You’ll see the full shipping cost before completing your purchase.

Large or fragile items (e.g., furniture) may require special handling or freight delivery.
In such cases, you’ll receive a separate confirmation and shipping quote from our team before dispatch.

  1. Customs, Duties & Taxes

Orders shipped outside the European Union (EU) may be subject to import duties, customs fees, or taxes.
These charges are the customer’s responsibility and are not included in our product or shipping prices.

Please check with your local customs office for details before placing your order.

  1. Shipping Confirmation & Tracking

Once your order ships, you’ll receive a confirmation email with tracking information (where available).
If tracking is not available for your shipment, our team will provide updates via email.

  1. Delivery Issues or Delays

We are not liable for delays caused by the carrier, customs, or circumstances beyond our control.
If your order is delayed or lost in transit, please contact us at texnimalca@gmail.com with your order number.

Once a package leaves our warehouse, the carrier assumes responsibility for delivery.

  1. Damaged or Missing Items

Please inspect your order upon delivery and contact us immediately if any items arrive damaged or missing.
Include clear photos of the item and packaging.
We will review your claim and arrange a replacement, refund, or repair where applicable.

  1. Local Pickup

If you select local pickup, we’ll notify you when your order is ready.
Please bring your order confirmation and a valid photo ID when collecting your items.

  1. International Shipping

We currently offer international shipping across the European Union.
Delivery times and costs vary depending on destination and carrier.

International orders may be subject to customs clearance procedures which may cause delays.

All duties, taxes, or import fees are the customer’s responsibility.

We also ship to selected non-EU destinations upon request — please contact us for a custom quote.

  1. Contact Us

If you have questions about shipping, please contact our customer service team:

texnimalca@gmail.com
Zinonos Kitieos 117, 6021 Larnaca, Cyprus
+357 99 792818